Privacy Policy

Privacy Policy Statement

This document sets out the Privacy Policy for Humber Fabrications (Hull) Limited and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;

  • through your use of humberribs.co.uk or ribworld.co.uk
  • by interacting with our content and/or services or
  • by contacting a member of our Sales Team.

This policy also applies to the information held about our suppliers and possible future suppliers, contacts and all other people we hold information about.

Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

Who We Are

Humber Fabrications (Hull) Limited trading as Humber RIBs / RIBworld and our registered address is 99 Wincolmlee Hull East Yorks HU2 8AH. Company Reg. No. 2803785. Our Data Protection Officer is Sue Richardson who can be contacted by emailing; sue.richardson@humberribs.co.uk

Information we collect

The information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

  • Identity and Contact Information includes first name, last name, title, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our Sales Team.
  • Financial Information includes bank account details
  • Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
  • Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
  • Profile Information includes first name, last name, title, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact with the Customer Care Team, and any other information you provide within your personal preferences through your profile builder
  • Marketing and Communications Information includes your preferences in receiving marketing from us and your communication preferences
  • Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
  • Social Information means information collected if you choose to link your social media accounts with us.

How we collect this information about you

You may give us your information by filling in forms on the Site or any Application or in person or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • register with us on line;
  • place an order;
  • receive a quotation;
  • request marketing material to be sent to you;
  • contact our Sales or Aftersales Team;
  • enter a competition, promotion or survey; or
  • provide us with feedback.

How we use your information

We use your information in the following ways:

Identity & Contact Information:

  • to deliver your purchases to you
  • to provide you with advice
  • to provide customer care and support, and handle returns
  • for security and to check your identity
  • to provide you with marketing
  • to direct you to the right part of the website
  • to communicate with you

Financial Information:

  • to take payment, and give refunds
  • for fraud prevention and detection

Transaction Information:

  • to provide products you order
  • to provide customer care and support, and handle returns

Marketing and Communications Information

  • to send you information by email, post or other otherwise, about our products and services

Contact History

  • to provide customer care and support

Legal basis for processing

Our processing of your personal information is necessary:

  • for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
  • in order to comply with a legal obligation to which we are subject.
  • to provide you with a smooth and efficient customer experience; running our business; to provide the products and services you have requested; to prevent fraud; for our own marketing, research and product development.

Will we share your information with third parties?

Except as stated in this policy we will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:

  • Delivery companies who may provide delivery services to you
  • Where you have purchased products from us with a third party warranty
  • Professional service providers, such as website hosts who help us run our business
  • Law enforcement and fraud prevention agencies, so that we can help tackle fraud
  • Companies approved by you, such as social media Sites (if you choose to link your accounts to us)

Your rights

At any time, you have the right:

  • to rectification of your information, if you consider that it is inaccurate;
  • to ask us to delete your information, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your information that you have previously consented to;

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date. Let us know if any of your personal details change.

Changes to this policy

This Privacy Policy was last updated on 24/05/2018. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate.